Refund policy

If there is a problem with your order you can send us a message through our website or call us at 931-346-5550

We want to make sure that you are 100% satisfied. If for some reason you aren’t happy with an item you purchased and want to return it, we make returns, refunds, and exchanges easy.

Any complete, like-new item returned within 30 days may be returned for a full refund minus our shipping costs. However, we do make an exception regarding shipping costs for items found to be defective or damaged at the time of your items delivery.

NOTE: Returns eligible for shipping reimbursement will only be compensated up to the amount of standard rates. Backwoods Audio will not reimburse the cost of any express mail or parcel service.

You must call Backwoods Audio for authorization before returning any defective items.

Defective or damaged items may be replaced or refunded. If you receive a small broken part we will require a picture of the damage prior to shipping a replacement. If you receive a defective electronic item it will have to be returned to us prior to sending the replacement.

IF YOU PAY WITH AFFIRM THERE WILL BE A 10% RESTOCKING FEE ON ANY ITEM RETURNED. WE WILL NOT REFUND ANY SHIPPING CHARGES INCURRED.

Return shipping will be the buyer’s responsibility within 30 days of purchase, we will pay shipping costs to send a replacement item to you.

After 30 days, we warranty the item for up to 1 year. Buyer will pay all shipping costs after 30 days. All returned items must include the original packaging and all contents (packaging material, adapters, harnesses, manuals, etc.)

If returned items are not in like-new condition, Backwoods Audio reserves the right to refuse a return, or charge a restocking fee. Items not in like-new condition, including but not limited to: items missing original product packaging, used items, installed items, abused or physically damaged items, items missing parts, damaged packaging and items damaged due to improper return packaging, and items with a different or defaced serial number.